Refund Policy

Current checkout status

New XSDHub subscriptions use Paddle checkout. The seller and payment provider are identified in checkout and on your receipt. The rules below apply to real purchases. Explicitly labelled sandbox purchases do not charge real money and cannot produce a cash refund.

Request help or a refund

Email support@xsdhub.com with your purchase email, order or subscription reference, transaction date and a short description of the issue. Contact us promptly so we can investigate. Do not include card numbers, passwords or confidential XML documents.

We assess requests against what was purchased, the circumstances, the merchant-of-record terms and applicable law. A request is not automatically approved just because it was submitted. This does not limit any mandatory right to withdraw, receive a refund or obtain a remedy for a faulty or misdescribed service.

Your consumer rights

Depending on where you live and the transaction, consumer law may give you a withdrawal period, including a 14-day period for certain online service contracts in the EU/EEA. The rules can depend on when service performance began and what you expressly agreed to at checkout. Simply using this website does not waive a statutory withdrawal right.

Send a clear statement that you wish to withdraw to support or the seller shown on your receipt within the applicable period. We will help route the request. Rights relating to non-delivery, defects or a service that does not match its description continue to apply where required by law.

Payment-provider handling

For an order sold by Paddle, you can also request help or a refund through Paddle buyer support. The Paddle Refund Policy and Buyer Terms apply to that transaction alongside any stronger mandatory rights. For an order sold by Lemon Squeezy, use the support or billing link in its receipt, or contact XSDHub for assistance.

Approved refunds are processed by the seller/payment provider, normally to the original payment method. Processing time depends on the provider and your bank; statutory deadlines take priority. A refund can end access to the refunded subscription.

Cancel a renewal

Use the billing-management link in your account or purchase receipt to cancel future renewal. If it does not work, email support. Cancellation normally keeps paid access until the end of the already-paid period and prevents the next renewal. It does not automatically refund the current period or unused time. Applicable withdrawal, refund and consumer rights remain unaffected.

If you believe a renewal was charged after a timely cancellation, or you were charged twice, send the relevant references so we and the payment provider can investigate. This policy does not restrict your lawful rights to dispute a charge.

Technical problems

If a paid feature does not work as described, contact support with the affected feature, your browser and a non-confidential description of what happened. We will investigate and seek an appropriate fix or other remedy. Do not send production data unless there is an agreed safe way to share it.

For questions about this policy, contact Daniel Haket at support@xsdhub.com.